Terms & Conditions
Welcome to Play Tiny. By booking our soft-play rental services, you agree to the following terms and conditions. Please read them carefully to ensure a safe and joyful experience for everyone.
1. Bookings & Payments
A non-refundable deposit is required to secure your requested date and time. Your booking is not confirmed until the deposit is received. The remaining balance must be paid in full at least 48 hours prior to your event date.
2. Setup & Space Requirements
We require a clean, flat, and dry surface for setup. For outdoor events, the space must be free of rocks, sharp objects, and animal waste. We will not set up on dirt, gravel, or uneven terrain. If the weather forecast predicts rain or strong winds, an indoor backup location is strictly required.
3. Safety & Supervision
Adult supervision is required at all times while the soft-play equipment is in use. Play Tiny is not responsible for any injuries that may occur during the rental period. To maintain safety and hygiene, no shoes, food, drinks, face paint, or sharp objects are allowed inside the play area.
4. Cleaning & Damages
We thoroughly clean and sanitize all equipment before and after every use. However, if equipment is returned excessively dirty (e.g., covered in food, mud, or face paint) or damaged, a cleaning or replacement fee will be charged.
5. Cancellations
If you need to cancel or reschedule, please notify us as soon as possible. Deposits are non-refundable but may be transferred to a new date within 6 months, subject to availability, provided you give us at least 7 days' notice prior to your original event date.